Q：What to do if the game stuck in loading page?
A：Dear, you can try to shut down game completely and reopen. If still not working, clear the cache of mobile phone and relogin the game.


Q：What to do if there’s no response or crash at the login page?
A：Dear, you can try to restart mobile phone. If it’s still not working, try to reinstall the game or clear the cache of mobile phone.


Q：What to do if stuck at loading page, and it’s still not working after restarting, deleting cache, and reinstall?
A：We suggest that players stay for moments at that page, due to it probably install game sources. If still not working, maybe players can change the network or to place with stronger WiFi connection.


Q：Does it have pc version? Can we play through computer?
A：Yes, it can. You only need to install one emulator to play. There’s strategy posted in our official website, copy this link to check it out:
http://dgzz.eyougame.com/Home/Indexenglish/content/level/4/id/2125

Q：I had topup diamond but haven’t received yet, can you check it for me?
A：Hello there, you have to provide order ID, and you can only check your order from your email(Email will delay 16-24 hours). There’s strategy posted in our official website, copy this link to check it out:
http://dgzz.eyougame.com/Home/Indexenglish/content/level/4/id/2128


Q：Why will it appear bugs such as word disappear, character appearance incomplete, and incomplete keyboards in mode after playing some moments?
A：The reason is the insufficient mobile settings, try restarting mobile phone and shut down some apps. Then relogin the game.


Q：How to change the password of account?
A：You can visit our official website to change it. Clicking the upper right’s [Login] – [Password setting] of our website and then fill in the information by following the requirements to reset password.


Q：What to do if forget the account or password?
A：Contact our customer service, and provide the private information of your account. Such as the screenshot of topup order ID and the last online time to verify the identity, and get back your password.


Q：What to do if there’s players scolding endlessly, cheating other players through communication app of incivilization situations?
A：Please report to our customer service. After verifying, we will give punishment to those impolite players, to form a nice environment of game.


Contact Customer Service

Official Website: http://dgzz.eyougame.com/
Facebook: https://www.facebook.com/eyoucoi/
Follow WeChat: eyougamcoi
Line Account: eyougamecoi